Teijo Technical Support and Help Center

Record your feelings, cherish the stories behind old objects, and protect every memory of your time.

About Teijo

Teijo is a diary app focused on recording emotions and preserving memories. You can find it here.：

• Record your daily moods and life insights

• Share the heartwarming stories behind old items and convey emotional resonance.

• Manage your data privacy flexibly with three modes: public, password protected, and timed unlock.

Contact Us

If you encounter any problems, discover any bugs, or have any suggestions or feedback while using Teijo, please contact us through the following methods.：

Supported email：yymk370@gmail.com

Working ：Monday to Friday 9:00-18:00（UTC+8）

We will reply to your message within 1-3 business days after receiving your email.

Frequently Asked Questions（FAQ）

Q：What to do if you forget your app login password?？
A：Please click "Forgot Password" on the login page to reset your password using the email address you used during registration.。
Q：How to set public/private/timed unlock modes for your diary?？
A：When editing or viewing a log, click public\password\scheduled to select your desired permission mode and save.。
Q：Will the diary entries that unlock at set times be automatically made public after the designated time?？
A：Yes, the diary will automatically unlock and become public according to your set permissions after the set time. You can also manually modify the settings at any time.
Q：How can I delete my account and all data?
A：You can submit an application in the app under "Settings - Account Management - Delete Account", or send an email to the support email address. We will process your request within 7 business days.。
Q：What to do if you encounter subscription or membership related issues?？
A：For issues such as subscription renewals, refunds, and order inquiries, please contact us via email with a screenshot of your order or your Apple ID. We will assist you.

Privacy and Security Statement

We take your privacy and data security very seriously. Teijo only collects necessary account and diary data, and all data is stored in an encrypted manner. You can view the full privacy policy at any time within the app.

Privacy Policy Link：https://www.guanhua.site/privacy

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